Privacy Policy

1. Who We Are

This website is operated by Rise Roofing ("we", "us", "our"), a pitched roofing specialist based at Plumstead Rd E, Norwich, NR7 9NJ. If you have any questions about this policy or how we handle your information, you can reach us at info@rise-roofing.co.uk or on 07471 800872.

2. What Information We Collect

We only collect information that you choose to give us. This currently happens in one way: if you get in touch through our contact form, by email, or by phone, we may collect your name, phone number, email address, and whatever details you share about your roofing enquiry.

We do not use Google Analytics, Facebook Pixel, or any other third-party tracking tool on this website. We keep a simple, anonymous count of how many people visit our homepage each day, purely to understand general interest in the site — this does not record your IP address, device, or any information that could identify you personally.

3. How We Use Your Information

Any details you send us are used solely to respond to your enquiry, provide a quote, and carry out any work you go on to book with us. We do not sell, rent, or share your information with third parties for their own marketing purposes.

4. Our Legal Basis for Processing

We process your details on the basis of legitimate interest (responding to an enquiry you've raised with us) and, where a job proceeds, to take steps towards fulfilling a contract with you.

5. How Long We Keep Your Information

We keep enquiry details only for as long as needed to deal with your enquiry. If you become a customer, we may need to keep certain records for longer to meet our legal and accounting obligations.

6. Your Rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct anything that's inaccurate
• Ask us to delete your information
• Object to, or ask us to restrict, how we use your information
• Ask for a copy of your information in a portable format

To exercise any of these rights, just email info@rise-roofing.co.uk. If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

This website does not use cookies to track visitors. Full details are set out in our Cookie Policy.

8. Other Websites

Our site links out to our Facebook and Instagram pages. Once you leave our site, those platforms' own privacy policies apply, not ours.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.